Contact Us
A real person reads every message. Usually within a day.
Write to [email protected]. It reaches Gaurav Pandey directly, not a ticket queue.
Email is the only support channel, on purpose. It means there is a written record of what was asked and answered, for both of us.
What to write about
Support. Something broken, confusing, or missing. Screenshots help.
Billing. Cancellations, refunds, or a charge you did not expect. See the refund policy for how those work.
Privacy. Requests to export or delete your data. You can export yourself from Settings at any time.
Response time
Within one business day for support and billing. Tweloc is a small operation, so weekends and Indian public holidays can add a day.
If a reply has not arrived in three business days, send it again. It is far more likely a spam filter ate it than that we ignored you.